Term and Conditions

Reservation and Payment

1. Short Package (1 – 3 days tour): To secure reservations on a trip departing within 10 days, a full payment is required at the time of booking.
2. Medium Package (4 – 7 days tour): A deposit of 75% from total price is required to secure your reservation maximum 20 days before arrival. To secure reservations on a trip departing within 20 days, a full payment is required at the time of booking.
3. Long Package (more than 7 days tour): A deposit of 50% from total price is required to secure your reservation maximum 30 days before arrival. To secure reservations on a trip departing within 30 days, a full payment is required at the time of booking.

Operator reserves the right to cancel reservations that are not paid in full at any time after final payment is due, in which case cancellation charges will apply. Every effort has been made to produce pricing information accurately. Operator reserves the right to correct pricing errors at any time, make changes to special savings policies or to increase the Trip Price in the events of cost increase due to changes in airfares, currency fluctuations, or other reasons, unless you pre-paid to the cost increase going into effect

Bank Transfer

Send the payment by bank transfer to our account.
Note: If you make payment through a Non-Indonesian Bank Account, the transfer process and money will be received to our account around 2-7 working days. Or cash in Indonesia (when you are in Indonesia).

Cancellations and Refunds

1. If you must cancel your trip, you may do so by calling +62 852 9200 6688 or by sent email to our email address. Cancellation charges will be calculated as of the date we receive your cancellation.
2. All cancellations at or within 29 days prior to departure (for Short Package Tour) and 59 days prior to departure are subject to a non-refundable cancellation charge per the schedule below, unless the reason for cancelling given at the time of cancellation is your rejection of these Terms and Conditions prior to acceptance. This non-refundable cancellation charge reflects only Operator's costs of administering a reservation.
3. Cancellation Charges Generally: Unless otherwise stated next to the program’s rate chart, you will receive a refund equal to your Trip Price (which excludes the cost of the non-refundable Travel Protection Plan) less any non-refundable airfare/add-ons, non-refundable services fees, and the following per-person charges. Any applicable refunds will be returned to you in a manner to be determined by the Company, including, but not limited to, credit for future travel. The majority of applicable refunds are processed within 30 days of receipt of your cancellation.

• Short Package Tour (1 – 3 days tour)

• Medium Package Tour (4 – 7 days tour)

• Long Package (more than 7 days tour)

If you are a no-show, if you cancel your trip after the departure date, if you do not have a valid passport or are not able to obtain a valid visa, or if you leave a trip already in progress, you will not receive any refund for any unused portion of your trip.

Reservation changes

1. Operator cannot accept certain changes to your trip, including but not limited to, departure city, pre- and post-trip extensions, or air arrangements within 10 days of departure for short package, 20 days for medium package and 30 days for long package. Changes to your trip up to 90 days prior to departure will not incur any service fee. If you make changes to your trip at or within days mentioned above of departure (depends on the package), it will be treated as a cancellation and the relevant cancellation charges will apply. Traveler substitutions are considered reservation cancellations and are subject to the above cancellation charges
2. You will receive a voucher credit valued at 5% of the Program Price (less any discounts), which may be applied to any trip on which the departure is within two years. Frequent Traveler credits expire after two years. Please note some restrictions apply.

IMPORTANT NOTICE TO PASSENGERS: THE TERMS AND CONDITIONS IN THIS AGREEMENT GOVERN YOUR TRIP BOOKING. THESE TERMS AND CONDITIONS COLLECTIVELY REFERRED TO AS THE “PASSENGER AGREEMENT” CONSTITUTE A LEGALLY BINDING CONTRACT AND THE ENTIRE AGREEMENT GOVERNING THE RELATIONSHIP BETWEEN YOU AND THE COMPANY. THERE IS NO VERBAL OR WRITTEN REPRESENTATION, WARRANTY, PRIOR AGREEMENT OR DESCRIPTION OF SERVICES OTHER THAN AS EXPRESSED HEREIN.

READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE ACCEPTING.

IF YOU DO NOT AGREE WITH THE TERMS OF THIS PASSENGER AGREEMENT, DO NOT ACCEPT. INSTEAD, CALL AND CANCEL YOUR RESERVATION AND WE WILL REFUND ANY DEPOSIT PAID. ONCE THIS PASSENGER AGREEMENT IS ACCEPTED, YOU CANNOT SUBSEQUENTLY REJECT IT. HOWEVER, YOU CAN CANCEL YOUR RESERVATION SUBJECT TO ANY CANCELLATION PENALTIES THAT MAY APPLY.

By accepting, you certify that you are an adult with full legal authority to enter into this Passenger Agreement for yourself and on behalf of all accompanying passengers on your reservation. You further affirm that you have read the terms of this Passenger Agreement, and that you understand and accept all such terms and conditions. The Passenger Agreement terms must be accepted within 21 days (72 hours for bookings made within 45 days of departure), or your reservation will be cancelled.

The word “you” or “passenger” refers to each person booking, purchasing or traveling on a tour, including any accompanying minors, and all of the passenger’s heirs, successors in interest and personal representatives.

“Company” or the term “we” or “us” refers to WAP Tour Indonesia, that is the Tour Operators, and each of their owners, shareholders, directors, officers and employees.

“Program Price” refers to the sum of the price for your base (main) tour, plus single supplement (if applicable); any airfare booked through us; air add-on costs booked through us; fees, or port charges, and pre- or post-trip extension costs. Program Price does not include any other items, such as surcharges, excluded government taxes or fees, etc.

“Tour Operator” or “Operator” means the actual WAP Tour Indonesia entity acting as the tour operator

“Trip” means the tour package you booked with us. This Trip includes the base (main tour) plus any booked pre- or post- trip tour extension you have purchased and any optional tour you purchased either beforehand or while on your Trip.

“Trip Price” refers to the Program Price plus the Other Items (but excluding the cost of the non-refundable Travel Protection Plan). Fees that are payable to third parties, such as airline baggage fees, visa fees, or onsite government taxes are not included in your Trip Price.

Tour Operator

We are a “tour operator.” This means that we organize, promote, and sell tour programs consisting of certain travel services that are provided by independent third parties (“Suppliers”). All travel activities and services provided in connection with, before, after or during your tour including but not limited to hotels, restaurants and other food providers, tour guides (Trip Experience Leaders and Program Directors), local guides, ground operators, providers of optional tours and shore excursions, or transportation of any kind by any vessel, aircraft, bus or other mode of transportation, are provided, owned and operated by independent third party contractors whose employees, facilities, products and services are not subject to our supervision or control.

In providing tour operator services or selling reservations or tickets in connection with any optional tours, shore excursions, services or transportation or by accompanying you during such activities, we do so as a convenience to you and shall be entitled to impose a charge and earn a profit from the sale of such excursions, services or transportation, but we do not undertake to supervise or control such independent contractors or their employees, facilities, products or services.

The Suppliers providing services for your tour are independent contractors and are not our agents, employees, servants, or joint venturers. For all other purposes, we do not act as an agent for any party whatsoever.

Limitations of Our Liability

The responsibility of Company in connection with your tour is strictly limited. Company makes no warranty, either express or implied, regarding the suitability, safety, insurance or other aspects of any Supplier and any transportation, tours, services, products or facilities provided by Suppliers. We are not liable for any claim for loss, damage, injury, death, misrepresentation, delay, inconvenience or disappointment, arising from any action by a Supplier, including but not limited to any negligent or willful act or failure to act of any Supplier or of any other third party. We will not be liable to you for any claim unless the occurrence was due to our own gross negligence or willful fault. You agree that in no event shall we be liable in any claim for other than compensatory damages, including but not limited to any indirect, consequential, punitive special or exemplary, or incidental damages, however caused, and whether sought in contract, tort or under any other theory of liability, and regardless of whether we have been advised of the possibility of such damages. Notwithstanding the foregoing, Operator’s liability for compensatory damages hereunder shall in no event exceed the amount actually paid by you to Operator for the trip giving rise to the claim. The foregoing limitation of liability shall not apply to liability for death or personal injury to the extent applicable law prohibits such limitation.

Company accepts no liability for any loss, delay, damage, injury, death, misrepresentation arising from any excursion, service or transportation or any loss, delay or disappointment for any cancellations of any excursion, service or transportation.

Company makes no warranty, either express or implied, regarding the suitability, safety, insurance or other aspects of any Suppliers or other such contractors, transportation, tours, services, products or facilities.

Company is not responsible for any injury, loss, or damage to person or property, death, delay, disappointment or inconvenience in connection with the provision of, or failure to provide, any goods or services occasioned by or resulting from—but not limited to—acts of God or force majeure, acts of war or civil unrest, insurrection or revolt, strikes or other labor activities, criminal or terrorist activities of any kind, outbreaks of communicable disease (including but not limited to epidemics and pandemics).

Some tours include visits to shops and merchants. Company is not responsible for any purchases you make during your tour, whether or not that merchant is part of the scheduled itinerary.

You accept and use medicine, medical treatment and other personal services available on the vessel or elsewhere at your sole risk and expense without liability or responsibility of Company whatsoever. Doctors, nurses or other medical or service personnel work directly for passenger and shall not be considered to be acting under the control or supervision of Company, since Company is not a medical provider. Similarly, and without limitation, all spa personnel, photographers, instructors, guest lecturers and entertainers and other service personnel aboard a cruise shall be considered independent contractors who work directly for the passenger.

Company is not responsible any visa fees, handling costs, or postage that may be incurred, should there be any visa requirements for a visited country or should the visa requirements previously outlined change. In addition, the Company not responsible for delays, damages, or loss of documents resulting from the actions of any embassy, consulate, or mail service.

Acknowledgement and Acceptance of Health Risks; Safety and Security

1. YOU ARE ENCOURAGED TO DISCUSS THE ADVISABILITY OF TRAVEL WITH YOUR PHYSICIAN, THE WORLD HEALTH ORGANIZATION (“WHO”) OR OTHER RELEVANT GOVERNMENT AGENCIES FOR UPDATED INFORMATION. YOU ACKNOWLEDGE, UNDERSTAND AND ACCEPT THAT WHILE TRAVELLING (WHETHER BY AIR, AUTOMOBILE, BUS, TRAIN, WATER VESSEL, OR IN ANY OTHER WAY), WHILE IN TERMINALS AND BOARDING AREAS, DURING STAYS AT HOTELS OR OTHER LODGINGS, OR AT ANYTIME DURING A TOUR OR CRUISE, YOU OR OTHER PASSENGERS MAY BE EXPOSED TO COMMUNICABLE ILLNESSES, INCLUDING BUT NOT LIMITED TO INFLUENZA, COLDS AND NOROVIRUS. YOU FURTHER UNDERSTAND AND ACCEPT THAT THE RISK OF EXPOSURES TO THESE COMMUNICABLE ILLNESSES AND OTHERS IS INHERENT IN MOST ACTIVITIES WHERE PEOPLE INTERACT OR SHARE COMMON FACILITIES, BEYOND THE COMPANY’S OR SUPPLIER’S CONTROL, AND CANNOT BE ELIMINATED UNDER ANY CIRCUMSTANCES. YOU KNOWINGLY AND VOLUNTARILY ACCEPT THESE RISKS AS PART OF THIS PASSENGER AGREEMENT, INCLUDING THE RISK OF SERIOUS ILLNESS OR DEATH ARISING FROM SUCH EXPOSURES, AND/OR ALL RELATED DAMAGES, LOSS, COSTS AND EXPENSES OF ANY NATURE WHATSOEVER.
2. Local conditions, including infrastructure, road conditions, medical care, safety and security, may differ significantly from those found in the origin; beaches may have strong currents, riptides, or high waves and be without warning signs or lifeguards. You may encounter animals on our trips. We make every effort to keep these encounters safe, however animals may behave unpredictably or dangerously at times. Please use caution when interacting with animals on this trip: Keep a safe distance, stay alert, and respect the animals. At any given moment there are also likely to be “trouble spots” in the world in terms of crime, Acts of God, civil commotions, labor trouble, and/or other potential sources of harm. Tourist organizations provide information on foreign countries, including details of local conditions in specified cities and countries according to such agency’s perception of risks to travelers. We strongly recommend you obtain and consider such information when making travel decisions. We assume no responsibility for gathering such information or providing it to you.

Medical Issues and Disabilitites

1. You are encouraged to report any disability requiring special attention to us at the time the reservation is made, including requiring the use of special equipment. We will make reasonable efforts to accommodate the special needs of tour participants. Such participants, however, should be aware that the origins with Disabilities Act is inapplicable outside the country and facilities outside the origin country for disabled individuals are limited
2. Most of our trips are not wheelchair or motorized scooter accessible, as wheelchair or motorized scooter assistance or accessibility in international destinations cannot be guaranteed. If your trip is wheelchair-accessible and you require a wheelchair, you must provide your own small, collapsible wheelchair. On most international trips, we cannot accommodate women past their sixth month of pregnancy and cannot accommodate service animals.

Photographs and video

We reserve the right to take photographs and video during your trip. By traveling with us, you grant to us the absolute and irrevocable right and unrestricted permission to use and publish your image, likeness, name, or biographical information, without compensation, for commercial, advertising, editorial, or any other purpose; and in any manner and medium, whether now known or hereafter devised; and to alter and composite the same without restriction and without your inspection or approval. You hereby release and discharge us from and against any and all claims, liabilities, costs, damages and expenses of any kind arising out of or relating to the use by us of your image likeness, name, or biographical information. If you prefer that your image or likeness not be used, you must advise us in writing, no later than 30 days prior to your departure date.

Photographs and video of your trip may be submitted to us by you or by third parties such as (but not limited to) other travelers, tour guides, crew, or staff members. By submitting such photographs or video, the party making the submission is representing and warranting (a) that the photo is their original work created solely by themselves and does not infringe the intellectual property rights of any party; (b) that they have obtained any and all necessary releases from subjects depicted in said original work; (c) that they grant to us a worldwide, royalty-free, perpetual, transferable, irrevocable, non-exclusive and fully sublicensable right and license to use, in any and all media whether now known or hereafter devised, in perpetuity, anywhere in the world, with the right to make any and all commercial or other uses thereof, including without limitation, reproducing, editing, modifying, adapting, publishing, displaying publicly, creating derivative works from, incorporating into other works or modifying the photo and (d) that they hereby release and discharge us from and against any and all claims, liabilities, costs, damages and expenses of any kind arising out of or relating to the use by us of any photo submitted.

Responsibility

WAP TOUR INDONESIA (WAP) and/or its support partners act only as agents for the person or companies, providing tour package, accommodation, transport or other services, and assumes no liability or responsibility for injury, accidents, loss, damages to person or property, delays, transport failure, strikes, war, additional expenses of inconvenience caused directly or indirectly by any service provider or by "Force Majeure", severe weather, Acts of God, civil commotion vehicles or industrial disputes and other factors beyond their control. WAP reserves the right to modify or reserves the original tour program in the interest of the clients. However, WAP will always make full endeavors to adhere to the original tour program and arrangements. We not serve insurance if there is something.

Gratuities and Tipping

Indonesian are genuinely happy to help foreign visitors and don't expect anything in return. But if your guide / crew or any other person during your trip was especially kind or helpful, a gratuity would be a generous gesture and greatly appreciated.

Your Arrival

1 - 3 days before arrival in Indonesia at airport/harbour/station/appointment point, we will contact you as last confirmation/crosscheck by email/whatsapp/call/video call or others.

Book Periode 1 January – 1 April 2025 get 10% discount for:

• 4 days 3 nights Yogyakarta Heritage
• 3 days 2 nights Bromo – Ijen - Ketapang
• 4 days 3 nights Tawangmangu – Malang – Bromo – Ijen – Bali
• 5 days 4 nights Tawangmangu – Kelud – Malang _ Bromo – Ijen – Bali
• 7 days 6 nights Yogyakarta and to Bali
• 8 days 7 nights Adventure Java and Bali
• 5 days 4 nights Bogor – Bandung – Pangandaran – Cilacap – Yogyakarta
• 13 days 12 nights Jakarta to Bali – Adventure overland tour

Not Valid as of date :

• Nyepi/ Silent Day Bali (28-30 March) 
• In the End of Ramadhan/ Eid al-Fitr Holiday Season (21 March-7 April)
• Vesak Day (10-13 May) - Only in Borobudur area
  
• Kasada Festival Bromo (6-7 July) - Only in Bromo
• Christmas (20 December-End of year)
  

Tour periode from 1 January until 31 December 2025.

Payment terms read more in Reservation & Payment

Private : Only you and or your group in tour according deals by tour package program or tailor made / customize

In several case and tourist destination will join with other people because local/management regulation (For example : Borobudur temple)

Premium : Our standart service (The Included)

Hospitality on pre book and after.

We are trained team with experiences in how to serve client as, we will inform and prepare your document clearly.

Tourist Guide/ Trip Leader.

We take our professional tour guide with standard competent license for general tour guide (Specific tour guide in location is different)

Transportation.

Private Car : 1 - 2 person Toyota Avanza FWD or similar, 2 - 3 Toyota Reborn or similar,  > 4 - 10 person Hiace or Premio, > 10 person medium bus (Compliment in vehicle : Water, tissue/wet tissue)

Airplane : Standar, Train : Compartment/ Excecutive Coach, Ferry : Standart, Boat/Yatch/Ferry : Standart, Local transport depend on available

Accommodation.

We choose accommodation depend on availability where the location is strategic and adjustable with theme of tour. hotel minimum standart 4 star hotel in city, and simple accomodation in several places. (In several location where Moslem community lies, you will hear the sound from the mosque)

Restaurant

Premium also that mean including your meals in package (B/L/D), for detail please check day by day the itinerary. In several city there are good food and international standard service . But in several places only local menu / services.